One shared address, worked by the whole team, showing the only two things that matter: what still needs an answer, and whether a colleague is already writing it.
Flat, for everyone on the team
Fair use, not a cap — we talk, nothing stops
One forwarding rule and you are set up
Nothing to set, tag or close by hand
What it does
None of these are settings. They are the reasons a shared mailbox stops feeling like a room full of people talking over each other.
Email muddles the two, which is why a shared mailbox feels chaotic. Read state is per person; whether a conversation is answered belongs to everyone.
Last message inbound means it needs a reply. Outbound means you are waiting on them. Archived means done. Nobody sets it, so nobody has to keep it true.
The moment a colleague opens a reply, everyone else sees it. If two of you start on the same conversation, you both get warned — not after one of you has sent.
Your customers see your company, not ours. You verify your domain once and replies go out properly signed, threading into the conversation they already had.
Not a helpdesk
| Set and update a ticket status | Status is read from the last message in the thread |
| Pick a queue, a tag and a priority | Needs reply, waiting on them, done |
| Train the team on the tool | It is an inbox. Someone who logs in twice a week needs nothing explained |
| Pay per seat, per month, forever | £39 + VAT flat, for everyone on the team |
Three views — needs reply, waiting on them, done — computed from the last message in each thread. Nobody sets them, so nobody has to keep them true.
Coming soon Multiple mailboxes on one account — accounts@ and hello@ alongside your first.Why teams switch
“Has anyone already replied to this?” — asked out loud, across the room, several times a day.
That question is the whole problem. Everything Bosun does is aimed at making it unnecessary rather than easier to ask.
Price
Not £39 each. Add your colleagues and the bill does not move — charging per seat in a shared inbox punishes you for the one thing it is for.
£390 a year if you would rather pay annually, which is two months free.
One forwarding rule, no DNS change, and your existing mailbox keeps working the whole time. Nothing moves, and you can stop at any point with nothing to undo.